Visaya CapitalLicenses & Regulatory Information
This section outlines in general terms the operator of Visaya Capital, the operational framework within which the service functions, geographic availability and restrictions, and methods for acquiring our corporate and compliance materials.
- Documents available on request
- Defined jurisdiction policy
- Written compliance procedures
On this page
- Operating entity
- What this is not
- Requesting documents
- Regulatory contact
- Regulatory framework
- Jurisdictions
- Notes on this page
Which legal entity operates the service
Visaya Capital is a trading name used by the company that owns and operates this website and the associated client platform.
The operating company is the entity you contract with when you accept our Terms of Use and establish an account. The organization's complete official name, corporate structure, registration information and affiliated group details are contained in the client agreement provided during account setup, and are made available upon request via the channels specified in the "Obtaining documentation" subsection below.
Because corporate structures, registered particulars and service arrangements can change, we deliberately do not restate them as fixed text on a marketing page. The client agreement and the documentation pack we send you are the authoritative source; where this page and those documents differ, the documents prevail.
Group companies and service providers
Certain functions - technology hosting, payment processing, market data, customer identification tools - are carried out by specialist third-party providers under written agreements. The categories of provider we use, and the way your personal data is handled by them, are described in our Privacy Policy. Provider identities are not disclosed on this page.
What Visaya Capital is not
Defining our service limitations carries equal weight as articulating our service offerings.
| Statement | Position |
|---|---|
| Personal investment advice | Unavailable. Insights, instructional materials and market analysis are provided broadly and do not consider individual circumstances. |
| Tax, legal or accounting advice | Not provided. Consult an appropriately qualified professional in your jurisdiction. |
| A bank or a deposit account | Held amounts are not deposits with banking institutions, do not accrue fixed returns, and are not eligible for protection under deposit-guarantee programs. |
| Guaranteed or fixed returns | Never promised. Past performance is not a reliable indicator of future results. |
| Discretionary portfolio management | We do not execute trades on accounts based on our independent judgment or discretionary authority. |
| Execution and account services | ✓ Offered, contingent on confirmation of identity, meeting requirements and compliance with stated guidelines. |
Capital is at risk. The value of investments can fall as well as rise and you may receive back less than you put in. Please read the Risk Disclosure before you decide to use the service.
How to request corporate and compliance documents
Clients, prospective clients and professional counterparties may request our corporate and compliance documentation. We provide it on request rather than publishing it openly.
What can be requested
- Confirmation of the operating entity and its corporate particulars.
- Your active client agreement along with the fee schedule pertaining to your specific account.
- An overview of our client-verification and anti-money laundering protocols.
- The dispute resolution procedure and path for further recourse.
- Data-protection information relating to your own personal data.
How to make the request
- 01
Write to us
Use the contact route on our contact page. Put "Regulatory documentation request" in the subject line.
- 02
Identify yourself
State whether you are an existing client (and give the email address on the account) or a prospective client, and which documents you need.
- 03
Receive the pack
Submissions are addressed within the duration indicated in the acknowledgement of your submission. Certain materials may be supplied in summary format where complete versions contain proprietary internal information.
Documents are sent to the verified contact details on file. We cannot send account-specific documentation to a third party without your written authorisation.
Regulatory and compliance questions
Questions about our regulatory position, our compliance procedures, or a concern you would like escalated should go to the compliance route rather than to general support.
How do I raise a compliance question?
Send it through the contact page and label it "Compliance". Where applicable, include the email linked to your existing account, and briefly summarize your inquiry in one or two sentences.
How do I make a formal complaint?
Use the same route and mark the message "Complaint". You will receive an acknowledgement, a reference and an indication of the timeframe for a substantive reply. If the outcome does not resolve the matter, the reply will explain the further escalation options available to you.
What process should I follow to flag unlawful conduct or misuse of our identity?
Visit the report abuse portal. Cases involving impersonation of Visaya Capital via electronic communications, promotional materials or fraudulent duplicates should be submitted there to enable our intervention.
Are corporate partnerships or media requests addressed through this channel?
Yes - send them through the contact page with a clear subject line and they will be routed to the right team.
The regulatory framework we work within
We describe here the type of obligations that govern the service, rather than naming authorities or quoting reference numbers, which belong in the formal documentation.
- 01
Client identification
Prior to funding, trading or making withdrawals, all accounts undergo verification procedures consistent with the KYC and AML safeguards outlined on our KYC & AML page.
- 02
Financial-crime prevention
Screening for sanctions exposure and financial risk, continuous review of account activities, internal notification protocols and maintenance of records for durations mandated by relevant legislation.
- 03
Handling of client money
Client balances are recorded separately from the operating funds of the business, and payouts are returned to a verified instrument in the client's own name.
- 04
Fair and clear communication
Costs, spreads and any applicable fees are published in your account and on our pricing page. We do not promise specific returns, and all promotional material carries a risk warning.
- 05
Data protection
Data is handled pursuant to a specified legal justification, maintained only for required periods, and safeguarded through authentication mechanisms and cryptographic protection during transmission and storage.
- 06
Complaints handling
A documented internal resolution process providing acknowledgement of receipt, thorough examination and a detailed response within the period specified upon complaint submission.
Where a jurisdiction imposes stricter local requirements than those above, the stricter requirement applies to clients resident there.
Jurisdictions served and excluded
The service is offered only where we are permitted to offer it. Availability is assessed at registration on the basis of your country of residence, and it can change.
Where the service is offered
Accounts may be opened by residents of the countries listed as eligible in the registration flow of your account. If your country appears in that list and you pass verification, you can proceed. If it does not appear, the service is not available to you.
Where the service is not offered
- Countries and territories subject to applicable international sanctions or embargoes.
- Jurisdictions where offering this type of service to retail clients requires a local authorisation we do not hold.
- Regions designated as presenting elevated financial crime risks under governing legislation.
- Any territory we have chosen to exclude for internal risk reasons.
No solicitation
Nothing on this website is directed at, or intended for distribution to or use by, any person in a jurisdiction where such distribution or use would be contrary to local law. Accessing this site from an excluded jurisdiction does not create a right to use the service. If you move to an excluded jurisdiction while holding an account, tell us - the account may need to be restricted or closed and any balance returned to you.
Notes on this page
- This section is provided for informational benefit. It is not legally binding, does not constitute a contractual agreement and cannot supersede the client agreement.
- Any amounts, limits or processing times mentioned across this site are indicative; the figures published in your account govern.
- The content of this page is reviewed periodically; the version published here is the current one.
- Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.
Need something in writing?
If you are carrying out due diligence on Visaya Capital, ask us directly. We would rather send you the actual documents than have you rely on a summary.
Request the compliance pack
Corporate particulars, client agreement, AML summary and complaints procedure.
- Subject line: "Regulatory documentation request".
- Sent to the verified contact details on file.
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